Following the completion of the course delegates will be able to:
- Establish a governance framework based on SIAM practices.
- Perform an organization assessment to better determine and establish a plan and promote improvements.
- Determine the key elements to perform a SIAM implementation.
- Design and build up a SIAM model for different environments and organizations.
- Lead a SIAM implementation.
- Select different approaches to implement SIAM.
- Use organizational change management to boost the SIAM implementation.
- Improve the organization’s SIAM ecosystem at every stage.
- Manage and continuously improve multiple processes based on SIAM.
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful. It is recommended that students have taken the ITIL Foundation examination
SIAM™ Professional is ideal for professionals who want to improve and extend their Service Integration and Management knowledge.
- Service managers
- Practitioners
- Service Provider Portfolio Managers
- Process Managers
- Project Managers
- SIAM consultants
- Change Managers
- Service Level Managers
- Business Relationship Managers
- Program Managers
- Supplier Managers
- Service Architects
- Process Architects
- Business Change Practitioners
- Organizational Change Practitioners
Description
Service Integration and Management (SIAM) is a methodology used to manage and seamlessly integrate multiple service providers to ensure a single business-facing IT organization. The EXIN SIAM™ Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. A candidate who successfully completes the EXIN SIAM™ Professional can analyze, plan, build and inspect a multi-service provider environment.
