This certification is aimed at professionals worldwide who have an interest in the practices of SIAM or want to implement this methodology in an organization, particularly professionals who are already working with service management processes. Furthermore, this SIAM™ certification is intended for providers that want to implement and manage SIAM models.
More specifically, the following roles could be interested: chief strategy officers (CSOs), chief information officers (CIOs), chief technical officers (CTOs), service managers, service provider portfolio strategists/leads, managers (including process managers, project managers, change managers, service level managers, business relationship managers, program managers, and supplier managers), service architects, process architects, business change practitioners, and organizational change practitioners.
Description
Course Code: ESF-EXIN
SIAM is a methodology used to manage multiple service providers and integrate them seamlessly to provide a single business-facing IT organization. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI). In this certification, the term SIAM is used. The EXIN SIAM™ Foundation certification tests a candidate’s knowledge and understanding of the terminology and core principles. The certification covers themes such as the potential benefits, challenges, and risks of implementing SIAM. It also includes examples of implementation structures, governance, tooling and data considerations, and the common processes used in a SIAM ecosystem. A candidate who successfully completes this certification knows how SIAM delivers business value and can contribute to the implementation and use of SIAM in an organization.
